Terms & Conditions

Terms & Conditions

These General Terms and Conditions (hereinafter referred to as "GTC") govern the rights and obligations of SNIPER streetwear Kft. (registered office: 2030 Érd, Retyezáta u. 2. fszt. 1., Hungary; company registration number: 13-09-204769; tax number: 32199973-2-13; e-mail: info@sniperstreetwear.eu; phone: +36 70 422 0887), hereinafter referred to as the "Seller", and of the customers making purchases through the webshop operated on the website www.sniperstreetwear.eu (hereinafter referred to as the "Website"), hereinafter referred to as the "Buyer", collectively referred to as the "Parties".

1. Scope and Validity

1.1 These GTC apply to all electronic commercial transactions concluded through the Website between the Seller and the Buyer.
1.2 The language of the contract is English. The contract concluded is not considered a written contract and is not archived by the Seller.
1.3 By placing an order, the Buyer accepts and agrees to these GTC.

2. Products and Services

2.1 The products displayed on the Website may be ordered online. Product images are for illustration purposes only and may differ from reality.
2.2 The Seller shall not be held liable for any unintentional data entry errors on the Website.

3. Order Process

3.1 Orders can only be placed after registration or as a guest, via the Website.
3.2 The order becomes binding only upon confirmation by the Seller via e-mail.
3.3 The contract is established upon confirmation of the order.

4. Prices and Payment

4.1 All prices displayed on the Website are in British pounds (GBP) and include VAT.
4.2 The Seller reserves the right to change prices with immediate effect; however, such changes do not apply to already confirmed orders.
4.3 Payment methods: credit/debit card (via Barion), PayPal, or cash on delivery (COD).

5. Delivery

5.1 The Seller delivers within Hungary and selected international destinations via courier services (Royal Mail).
5.2 Delivery time is typically 2–5 business days from confirmation, unless otherwise indicated.
5.3 Delivery fees and conditions are detailed during the checkout process.

6. Right of Withdrawal

6.1 Buyers who qualify as consumers under Hungarian law have the right to withdraw from the contract within 14 days without justification.
6.2 The withdrawal period starts from the day the Buyer (or a third party other than the carrier) receives the goods.
6.3 The Buyer must notify the Seller in writing (e.g., via e-mail) of their intention to withdraw.
6.4 In the case of withdrawal, the Buyer must return the product(s) to the Seller without undue delay, and no later than 14 days from the withdrawal notice.
6.5 The costs of return are borne by the Buyer.
6.6 The Seller shall refund all payments received (excluding extra delivery charges) using the same payment method as the original transaction, within 14 days of receiving the returned goods.

7. Warranty and Liability

7.1 The Seller guarantees that the delivered goods conform to the contract.
7.2 The Buyer must notify the Seller of any defect without delay.
7.3 For defective goods, the Buyer may request repair, replacement, or a proportional price reduction.

8. Complaints and Dispute Resolution

8.1 Complaints can be submitted via e-mail to info@snipersw.hu or by mail to the Seller’s registered address.
8.2 If a dispute cannot be settled amicably, the Buyer may initiate proceedings before a consumer protection authority or a conciliation board.

9. Data Protection

9.1 The Seller manages the Buyer’s personal data in accordance with the applicable data protection laws and its Privacy Policy, available on the Website.

10. Final Provisions

10.1 Matters not regulated herein shall be governed by Hungarian law, in particular Act V of 2013 on the Civil Code and Act CVIII of 2001 on Electronic Commerce.
10.2 The Seller reserves the right to modify these GTC at any time. Changes become effective upon publication on the Website.

Website Usage

Purchasing is not subject to registration.

Selecting the Product

The buyer can browse and order from the available products in the store. By clicking on a selected product, the buyer can view a detailed description. If the buyer wishes to purchase the item, it can be added to the virtual shopping cart by clicking the "Add to Cart" button. By clicking the "View Cart" button, the buyer can see the selected products, the total invoice amount, and the shipping cost. The order can be reviewed here, with special attention to prices and quantities, which can be modified or corrected as needed. The cart automatically calculates the total order amount.

Submitting the Order

If the products and quantities in the cart are correct and the buyer decides to purchase them, they can proceed by clicking the "Checkout" button. Shopping in our store is possible without registration, so the buyer has three options: log in as a registered customer, register as a new customer, or purchase without registration.
If the buyer has already shopped with us, they should enter the email address and password used during their previous registration.
If the buyer is registering as a new customer, they must provide the necessary purchase details, which will be stored for future use.
For purchases without registration, billing and shipping addresses must be provided.
In the next step, the buyer can choose a preferred delivery method.
Then, a preferred payment method must be selected. If the buyer agrees with the contents of the order, they can click the “Place Order” button to finalize it.

Finalizing the Order (Submitting an Offer)

If the buyer confirms that the contents of the cart match the intended purchase and that the provided data is correct, the order can be finalized by clicking the “Confirm Order” button.
The information provided on the website does not constitute an offer from the Seller to enter into a contract. For orders under the scope of these Terms and Conditions, the buyer is considered the offeror.

By clicking the “Confirm Order” button, the buyer explicitly acknowledges that the offer is considered submitted and – subject to confirmation by the Seller according to these Terms – entails a payment obligation. The Seller is obligated to confirm receipt of the order electronically without delay. If this confirmation does not reach the buyer within a reasonable time based on the nature of the service, but no later than within 48 hours, the buyer is no longer bound by the offer or any contractual obligation.

Order Processing and Contract Formation

Order processing takes place in two steps. Orders can be submitted at any time. First, the buyer receives an automatic response confirming the receipt of the order via the website. This confirmation does not mean the offer has been accepted.
If the automatic email contains incorrect data (e.g. name, shipping address, phone number), the buyer must inform the Seller immediately by email and provide the correct information.
If the buyer does not receive the confirmation email within 24 hours of placing the order, they should contact the Seller, as the order may not have been received due to technical reasons.

The Seller will confirm acceptance of the buyer's offer in a second email. The contract is formed when this second confirmation becomes accessible in the buyer’s email system.

Procedure for Unclaimed Packages

If the buyer fails to accept the ordered and dispatched goods and does not inform the Seller of withdrawal within the 14-day legal period without justification, this constitutes a breach of contract. The buyer is obligated to receive the goods, thereby accepting the Seller’s performance.
In such cases, the Seller may attempt redelivery, subject to agreement with the buyer, and may charge an additional shipping fee.
If redelivery fails or cannot be arranged due to lack of cooperation from the buyer, the Seller is entitled to immediately terminate the contract and claim the failed delivery and return shipping costs as a penalty.
The parties agree to use the email address provided by the buyer as the official communication channel, and the time of notification is considered to be when the termination email becomes accessible in the buyer’s email inbox.

Payment Methods

Bank Transfer in Advance
If the buyer wishes to pay in advance, they can choose this option.
Bank details:
Beneficiary: Multi-Pilot Kft.
Bank account (CIB Bank): 10700347-72858473-51100005

Credit Card Payment
Fast and secure credit card payment is available in our online store.

PayPal
PayPal is available in over 200 countries as a simple and secure payment method.

Benefits of PayPal:

• One email, one password. That’s all you need to pay or transfer money through PayPal. You can keep your credit card in your wallet.
• You don’t need to load money onto your PayPal account to make payments. Just link your credit card once.
• PayPal is globally recognized and secure, supporting payments in 26 currencies.

Join PayPal and enjoy a simpler shopping experience!

Delivery Methods and Fees

GLS Courier Service
Shipping cost: 4,90 GBP free for orders over 100 GBP.

Delivery is available only within Hungary. For international orders, please contact our customer service: info@snipersw.hu

General delivery time: 2–5 business days from order processing.
Orders are delivered by Roya Mail courier service.

If the package is not received, it will be returned to us, and SNIPER STREETWEAR must absorb the shipping cost as a loss.

In cases where the courier cannot find the address or the recipient is away or hasn't received a delivery notice, and the buyer notifies our customer service, we will resend the package for an additional shipping fee.
If multiple failed deliveries occur to the same address, we reserve the right to cancel the order and only ship to that address again upon advance payment (bank transfer).

If the ordered product is out of stock, we will inform the buyer. Due to high demand, shortages may occur, and we may need to send the order in multiple shipments. In such cases, we will contact the buyer before shipping.

If any item is missing, please send us a report, and we will replace it. To validate any future complaints, please keep the receipt confirming payment of the package.

Right of withdrawal cannot be exercised in the following cases

The Seller explicitly draws your attention to the fact that you cannot exercise your right of withdrawal in the cases specified in Section 29 (1) of Government Decree 45/2014 (II.26.):

• after the full performance of the service; however, if the contract creates a payment obligation for the consumer, this exception can only be invoked if the performance began with the consumer’s explicit prior consent and acknowledgment that they lose their right of withdrawal once the entrepreneur has fully performed the contract;
• in respect of goods or services whose price or fee depends on fluctuations in the financial market that cannot be controlled by the business, even if the right of withdrawal is exercised within the prescribed deadline;
• in respect of goods not prefabricated that were made according to the consumer’s instructions or at the consumer’s explicit request, or goods clearly personalized for the consumer;
• in respect of perishable goods or goods with a short shelf life;
• in respect of goods sealed for health protection or hygiene reasons that cannot be returned once unsealed after delivery (Please note that for such goods, using the product in a way necessary to establish its nature, characteristics, and functioning results in loss of the right of withdrawal);
• in respect of goods that, by their nature, are inseparably mixed with other goods after delivery;
• in respect of alcoholic beverages whose actual value depends on market fluctuations beyond the control of the business and whose price was agreed upon at the time of the contract, but the contract will be fulfilled after the 30th day following the conclusion of the contract;
• in the case of business contracts where the entrepreneur visits the consumer at the consumer’s explicit request to carry out urgent repair or maintenance work;
• in respect of sealed audio or video recordings and computer software if the consumer has unsealed the packaging after delivery;
• in respect of newspapers, magazines, and periodicals, except for subscription contracts;
• in the case of contracts concluded at a public auction;
• except for housing services, in respect of contracts related to accommodation, transportation, car rental, catering, or leisure activities, if the contract sets a deadline or date for performance;
• in respect of digital content not supplied on a tangible medium, if the Seller began performance with the consumer’s explicit prior consent and the consumer simultaneously acknowledged that they lose their right of withdrawal upon commencement of performance, and the business sent confirmation of this to the consumer.

Information on product liability for conformity regarding consumer contracts

This consumer information is prepared under the authorization of Section 11 (5) of Government Decree 45/2014 (II.26.) and taking into account Annex 3 of the same decree.

This Consumer Information applies exclusively to Buyers qualifying as consumers. Rules relating to non-consumer buyers appear in a separate chapter.

Requirements for proper performance in consumer contracts

General requirements for goods sold under consumer contracts including digital elements

The goods and performance at the time of delivery must comply with the requirements set out in Government Decree 373/2021 (VI.30.).

To be considered proper performance, the goods subject to the contract must:

• conform to the description, quantity, quality, type specified in the contract and have the functionalities, compatibility, interoperability, and other features specified in the contract;
• be suitable for any purpose specified by the consumer, which was communicated to the Seller at the latest upon conclusion of the contract and accepted by the Seller;
• include all accessories and instructions specified in the contract, including installation, assembly, and customer support;
• provide updates specified in the contract.

Additionally, the goods must:

• be suitable for purposes prescribed by law, technical standards, or applicable codes of conduct for goods of the same type;
• have the usual quantity, quality, performance, and other characteristics reasonably expected by the consumer, considering public statements (advertisements or labels) made by the Seller or others in the sales chain about the product's properties;
• include accessories and instructions reasonably expected by the consumer, including packaging and installation instructions;
• correspond to the properties and description of any sample, model, or trial version made available by the business before the contract.

The goods do not have to conform to public statements if the Seller proves that:

• the statement was unknown and did not have to be known by the Seller;
• the statement was appropriately corrected before the contract was concluded;
• the statement could not have influenced the consumer’s decision to conclude the contract.

Faulty performance of the sales contract

The Seller is deemed to have performed defectively if the fault of the goods is caused by improper installation, provided that:

1. a) installation is part of the contract and carried out by the Seller or under the Seller’s responsibility; or
   b) installation was to be carried out by the consumer, and improper installation results from defects in the Seller’s installation instructions (or in the case of goods with digital elements, those provided by the digital content or service provider).

If installation is performed by the Seller or under its responsibility, performance is considered complete when installation is finished.

For goods containing digital elements with a contract for continuous provision of digital content or service over a fixed term, the Seller is liable for defects related to the digital content occurring or becoming apparent within two years from the delivery of the goods.

Requirements for proper performance for goods containing digital elements sold under consumer contracts

The Seller must ensure the consumer is notified and receives updates for the digital content or digital services necessary to maintain conformity, including security updates.

If the contract provides for a one-time service, the Seller must provide updates as reasonably expected based on the type and purpose of the goods and circumstances.

For continuous service contracts not exceeding two years, the Seller must provide updates throughout the contract period.

If the consumer does not install updates within a reasonable time, the Seller is not liable for defects resulting solely from this omission, provided the Seller informed the consumer about the availability and consequences of missing the update, and the failure is not due to defective installation instructions from the Seller.

No faulty performance is established if the consumer received separate information about a specific property deviating from the above and explicitly accepted this deviation at the time of contract conclusion.

Requirements for proper performance in the sale of digital content under consumer contracts

The Seller supplies or provides the digital content to the consumer. Unless otherwise agreed, the Seller shall deliver the most recent version of the digital content without undue delay after concluding the contract.

The service is considered performed once the digital content or any necessary means of access or download has been made available to the consumer or a physical/virtual device designated by the consumer.

The Seller must ensure the consumer receives notification and the updates (including security updates) necessary to maintain conformity of the digital content or related digital services.

If the contract provides for continuous provision of digital content for a fixed period, conformity must be maintained throughout the contract term.

If the consumer does not install updates within a reasonable timeframe, the Seller is not liable for faults caused solely by the lack of update installation...

Warranty

When can you exercise your warranty rights?
According to Government Decree No. 151/2003 (IX. 22.) on mandatory warranty for certain durable consumer goods, the Seller is obliged to provide a warranty for new durable consumer goods listed in Annex 1 of Decree No. 10/2024 (VI.28.) of the Ministry of Interior (e.g., technical products, tools, machines), as well as their accessories and components (hereinafter collectively referred to as "consumer goods" in this section).

Warranty rights can be exercised with a warranty certificate or a proof of payment as detailed herein. The Seller is not obliged to issue or hand over a warranty certificate if the selling price of the consumer good does not exceed GBP 140; in this case, warranty rights can be enforced with proof of payment.

If the warranty certificate is not provided, the contract is considered proven if the consumer presents proof of payment (invoice or receipt issued according to VAT regulations). In this case, warranty rights can be enforced based on this proof of payment.

Returning the opened packaging of the consumer good is not a condition for exercising warranty rights.

The Seller may also voluntarily provide a warranty, in which case a warranty statement must be handed over to the Consumer.

The warranty statement must be provided on a durable data carrier, no later than at the time of delivery of the goods.

The warranty statement must include:

• A clear declaration that in case of defective performance, the Consumer is entitled to exercise statutory warranty rights free of charge, which are not affected by the warranty;
• The name and address of the warrantor;
• The procedure the Consumer must follow to enforce warranty rights;
• Identification of the goods covered by the warranty;
• The terms and conditions of the warranty;
• The purchase price of the goods.

What rights and deadlines apply to you under mandatory warranty?

Warranty Rights
The Buyer may request repair or replacement, claim a price reduction where provided by law, or ultimately withdraw from the contract if the Seller refuses to repair or replace the product within the prescribed period or fails to perform the obligation without undue delay, or if the Buyer’s interest in repair or replacement ceases.

The Buyer may assert the warranty claim at the Seller’s registered office, any branch, or at the repair service indicated on the warranty certificate.

Deadline for Exercising Warranty
Warranty claims can be made during the warranty period, which is as follows under Government Decree No. 151/2003 (IX. 22.):

Failure to meet these deadlines results in the loss of warranty rights. However, if the product is repaired, the warranty period is extended by the time the Buyer was unable to use the product properly due to the defect, starting from the day the product was handed over for repair.

The warranty period starts from the date the product is handed over to the Buyer, or if installation is performed by the Seller or their agent, from the date of installation.

If installation is performed later than six months from delivery, the warranty period starts from the delivery date.

Rules for Handling Warranty Claims
The Seller must endeavor to complete repairs within 15 days, counting from receipt of the product.

If repair or replacement takes longer than 15 days, the Seller must inform the Buyer about the expected duration.

If during the first repair the product is found irreparable, the Seller must replace the product within eight days unless the Buyer agrees otherwise. If replacement is not possible, the Seller must refund the purchase price within eight days, based on the warranty certificate or proof of payment (invoice or receipt).

The Buyer agrees that information related to the warranty may be provided electronically or by other verifiable means.

If the Seller cannot repair the product within 30 days:

• If the Buyer agrees, repair may be performed later; or
• If the Buyer does not agree or does not respond, the product must be replaced within eight days after the 30-day period; or
• If replacement is not possible, the Seller must refund the purchase price within eight days after the 30-day period.

If the product fails for the fourth time, the Seller must replace it within eight days, or refund the purchase price if replacement is not possible.

Large or fixed consumer goods weighing over 10 kg (except vehicles) must be repaired at the place of use. If this is not possible, the Seller or repair service will arrange removal, installation, and transport.

Exceptions to Warranty
The above rules do not apply to electric bicycles, electric scooters, quads, motorcycles, mopeds, passenger cars, motorhomes, caravans, trailers, or motorized watercraft.

For these goods, the Seller must still try to fulfill the repair claim within 15 days and inform the Buyer if repair or replacement takes longer.

Relationship of Warranty with Other Warranty Rights
Warranty runs alongside statutory warranty rights (product and accessory warranty). The main difference is that under warranty, the burden of proof is more favorable to the Consumer.

Voluntary warranties during the mandatory warranty period cannot impose less favorable conditions on the Consumer than the mandatory warranty. After that period, terms may be freely set, but warranty rights from statutory law remain unaffected.

Right to Exchange Within Three Working Days
For sales via webshops, a three-working-day exchange right applies to new durable consumer goods. Exercising this right within three working days is considered evidence that the product was defective at sale and must be exchanged without further conditions.

When is the Seller Released from Warranty Obligation?
The Seller is released from warranty only if it proves the defect arose after delivery.

Note: You may assert claims under statutory warranty and warranty simultaneously for the same defect. However, if a claim was already successfully enforced (e.g., product replaced), you cannot claim again on the same grounds.